After-sales Policy-Dioo_Professional Manufacturer High-end Sauna Equipment

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After-sales Policy

For all products purchased legally from Shenzhen Dioo Sauna Equipment Co., Ltd. within the warranty period and under normal usage conditions, any faults caused by the product's inherent quality issues will be covered by Shenzhen Dioo Sauna Equipment Co., Ltd. for repair support services:

Product Replacement & Warranty Policy

Starting from the date of leaving the factory, within the specified period, if any quality or performance issues are found with the product, presenting the purchase invoice, free repair services will be provided. During the product repair process, at the consumer's request or due to the necessity of repair, if replacement of parts is required, the new parts to be replaced will need to be paid for.

Warranty Coverage

This service scope is limited to the complete machines and accessories from our factory. (Packaging, various connections, user manuals and other attachments are not included in the repair support service scope). When we provide warranty services for you, please also provide the corresponding purchase invoice; If you are unable to provide original factory certification documents, the product is not covered by warranty.
After the warranty period lapses, support services are still available to our customers when all costs are covered by the customer.

Special Note

The limited free warranty only includes our provision of free spare parts and remote services; And it does not include any other direct or indirect costs/losses.
Our factory has the right to decide whether to repair or to replace parts. Approval must be obtained from our company before returning the product.The customer shall bear the transportation cost and any parts cost (if applicable) in advance.